We are a media measurement company, playing at the forefront of the industry, by revolutionizing the way emotional impact is measured and quantified in media.
Mindprober Labs Inc. (EUA) is seeking a proactive and experienced Business Development Manager (BDM) to drive account management and foster strong client relationships within the U.S. market. This role focuses on managing day-to-day client interactions, ensuring satisfaction, and identifying opportunities for business growth and client engagement. Reporting to the Head of Client Success, the BDM will work closely with sales, marketing, and product teams to deliver a seamless client experience.
● Client Relationship Management: Serve as the primary point of contact for assigned clients, developing and maintaining positive relationships to ensure high client satisfaction and loyalty. Act as a trusted advisor, understanding client needs and advocating for them within Mindprober.
● Account Growth & Retention: Identify new opportunities to grow client accounts by upselling and cross-selling Mindprober’s offerings. Lead contract renewals, negotiate terms, and collaborate with sales to expand the company’s footprint within client organizations.
● Onboarding & Training: Guide clients through onboarding and training processes to ensure smooth transitions and effective product use. Conduct training sessions to enhance client understanding of Mindprober’s solutions and drive product adoption.
● Problem Solving & Issue Resolution: Proactively address and resolve client issues in a timely and effective manner, coordinating with internal teams as necessary. Maintain a record of client feedback and work to continuously improve client satisfaction and outcomes.
● Collaboration with Sales and Marketing: Work closely with the sales team to share client insights, coordinate on strategic account plans, and ensure alignment between marketing efforts and client expectations. Collaborate on strategies to boost client engagement and achieve business objectives.
● Data–Driven Decision Making: Monitor account metrics, report to the Head of Client Success on key performance indicators, and conduct analyses to provide actionable insights for client development. Use data to identify patterns and trends, guiding client strategies and improving satisfaction.
As Mindprober continues to expand, the Business Development Manager will play a pivotal role in onboarding and mentoring new team members, ensuring a seamless integration into the client success and account management functions. This responsibility includes:
● Onboarding New Colleagues: Assisting in the orientation process for new hires, introducing them to Mindprober’s client management processes, tools, and best practices.
● Knowledge Sharing: Providing insights, guidance, and resources to help new team members understand client needs, effective engagement techniques, and Mindprober’s service offerings.
● Skill Development: Supporting the growth of junior team members by helping them develop critical skills in relationship management, negotiation, and problem-solving to uphold Mindprober’s high client service standards.
● Ongoing Support: Serving as a go-to resource for newer colleagues, answering questions and offering constructive feedback to foster a collaborative, growth-oriented team culture.
Please only apply if you meet all these requirements.
● Client–Centric Approach: Demonstrates a deep commitment to understanding client needs and delivering tailored solutions. Skilled at building long-lasting relationships that focus on trust, responsiveness, and reliability.
● Strategic Thinking: Ability to view the client relationship from a strategic perspective, identifying growth opportunities, optimizing client engagement, and aligning client goals with Mindprober’s offerings.
● Project Management: Strong organizational skills to manage multiple clients and projects simultaneously. Adept at prioritizing tasks, setting realistic timelines, and ensuring that all client needs are met efficiently.
● Problem–Solving & Adaptability: Quick to assess issues and provide effective solutions in dynamic, client-facing environments. Flexibility and adaptability to pivot strategies based on evolving client needs or industry trends.
● Sales & Negotiation: Proficient in negotiating contract terms, upselling, and cross-selling. Skilled at identifying client challenges and crafting solutions that align with their objectives while supporting business growth.
● Technical Proficiency: Familiar with digital tools for client relationship management, data analysis, and presentation, including CRM systems (e.g., Salesforce, HubSpot), Excel, and data visualization tools.
● Communication & Presentation: Excellent verbal and written communication skills, with a knack for presenting ideas and solutions in a way that resonates with client stakeholders. Experienced in conveying complex concepts clearly and concisely.
● Team Collaboration: Strong interpersonal skills to work cross-functionally with sales, marketing, and product teams. Willingness to share insights and support team goals while advocating for client success.
● Results–Driven: Focused on meeting or exceeding key performance indicators related to client retention, satisfaction, and revenue growth. Self-motivated and goal-oriented, with a commitment to delivering results.
● Education: A Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
● Experience: 5+ years in a client-facing role, ideally within the media, advertising, or technology industries. Proven track record of successful account management, client retention, and growth in a B2B environment is essential.
● CRM Expertise: Proficient with CRM tools (Salesforce, HubSpot, etc.) for tracking account activities, managing client interactions, and analyzing performance metrics.
● Communication & Negotiation: Exceptional communication skills, with an ability to engage, influence, and negotiate effectively. Skilled at presenting complex concepts in a clear, compelling manner.
● Analytical Mindset: Strong analytical abilities with experience using data to guide decisions, identify trends, and drive strategies that add value to the client relationship.
● Self–Motivation & Resilience: Demonstrates a high level of initiative, resilience, and the ability to thrive in a fast-paced environment.
● Salary: Competitive base salary, commensurate with experience and industry standards.
● Bonus & Commission: Performance-based bonuses tied to account growth, client satisfaction, and renewal targets.
● Benefits: Comprehensive benefits package including healthcare, retirement plan, and other perks.
● Location: While Mindprober’s headquarters are in New York City, we are open to candidates preferring a hybrid work environment. This flexibility allows for a mix of remote work and in-office collaboration (you must be present in the office on some days of the week – to be defined.)
● Travel: Willingness to travel as required for client meetings, industry events, and team activities. Travel will be based on client needs and scheduled events.
Join Mindprober and help us shape the future of media insights through strategic client engagement and account growth!
At Mindprober S.A. doing business as Mediaprobe, we are committed to creating a workplace where fairness, equality, and inclusivity thrive. As an Equal Pay Seal 2024 (Selo da Igualdade Salarial) company, we ensure equal pay for work of equal value—because every voice matters, and every contribution counts.
Sales
Full Time
Hybrid (New York & remote)
